Robot Warranties
*Not available on all robot models such as custom robots.
We offer 4 options to warranty your robot to best fit your needs and budget. Pricing for each warranty option is viewable on the robot product page.
- Basic Warranty - included
- 90-day limited warranty against for manufacturer defects
- 90-day Tier 1 Call Back Phone Support
- 1-Year Tier 1 Online Support
- Extended Warranty
- 1-year limited warranty against for manufacturer defects
- 1-year Tier 2 Call Back Phone Support
- 2-Year Tier 1 Online Support
- Enhanced Warranty
- 3-year limited warranty against for manufacturer defects
- 3-year Tier 2 Call In Phone Support
- 3-Year Tier 1 Online Support
- Preferred Warranty
- 3-year limited warranty against for manufacturer defects
- 3-year Tier 2 Call In Phone Support
- 5-Year Tier 1 Online Support
- Includes:
- 1 repair of accidental water or impact damage, OR
- 1 tune up including cleaning, lubricating (if needed), diagnostic testing, tread replacement, and software update (if available)
* Consumable items are not covered by the warranty and include, but are not limited to treads/tracks, bearings, wheels, and batteries.
Shipping to and from SuperDroid Robots is not included.
Robot Parts
- All products are sold with the understanding that the purchaser has independently determined the suitability of the product for their own use.
- Items must be returned within 30 days of purchase. Returns will be subject to a 20% restocking fee except for a defective (does not work) product. The product must be in its original packaging and its original condition. If the item you purchased was assembled or modified, that labor will not be refunded. Built to order and custom items are not refundable.
- Please do NOT ship the product back until we have reviewed the situation and issued an RMA. Defective products will be exchanged after technical evaluation of suspected product. To get an RMA, please click the button below and fill out our Return form.
- Unless otherwise noted, shipping costs for returns and warranty work are the responsibility of the purchaser and must be shipped in the same manner and packaging it was received in.
- Electronics are not warranted from misuse or mishandling. Reverse polarity, over voltage, power surges, static discharge, moisture, etc. will damage electronics. SuperDroid Robots will not be responsible if you damage your product from misuse and/or mishandling.
- All statements, technical information and recommendations given by SuperDroid Robots are believed to be reliable, but do NOT constitute a guarantee or warranty. Contact us if you find anything in error.
- At no time will SuperDroid Robots be responsible for any claims beyond the replacement value of any defective product or in any way be liable or responsible for consequential or incidental damages.
- Unless explicitly stated items do not have a warranty beyond the 30-day return policy stated above. SuperDroid Robots does offer extended warranties and service plans for robots.
- Battery purchases also fall under our battery terms.