Terms and Services
If purchasing batteries or Robots with batteries, please review our battery terms.
Returns and Warranty Policy
- All products are sold with the understanding that the purchaser has independently determined the suitability of the product for their own use.
- Items must be returned within 30 days of purchase. Returns will be subject to a 20% restocking fee except for a defective (does not work) product. The product must be in its original packaging and its original condition. If the item you purchased was assembled or modified, that labor will not be refunded. Built to order and custom items are not refundable .
- Do NOT Ship the product back until we have reviewed the situation and issued an RMA. Defective products will be exchanged after technical evaluation of suspected product. To get an RMA, please click the button below and fill out our Return form.
Go to Return Form
- Shipping costs for returns and warranty work are the responsibility of the purchaser and must be shipped in the same manner and packaging it was received in.
- Electronics are not warranted from misuse or mishandling. Reverse polarity, over voltage, power surges, static discharge, moisture, etc. will damage electronics. SuperDroid Robots will not be responsible if you damage your product from misuse and/or mishandling.
- All statements, technical information and recommendations given by SuperDroid Robots are believed to be reliable, but do NOT constitute a guarantee or warranty. Contact us if you find anything in error.
- At no time will SuperDroid Robots be responsible for any claims beyond the replacement value of any defective product or in any way be liable or responsible for consequential or incidental damages.
- Unless explicitly stated items do not have a warranty beyond the 30 day return policy stated above. SuperDroid Robots does offer standard warranties on some robots such as tactical and some inspection robots. The warranty will be clearly stated on the item page and data sheet. Extended warranties and service plans are also available upon request.
- Battery purchases also fall under our battery terms.
SuperDroid Robots, Inc is not responsible for special incidental, or consequential damages resulting from any warranty or under any legal theory, including, but not limited to lost profits, downtime, goodwill, damage to, or replacement equipment or property, or any cost of recovering, reprogramming, or reproducing any data stored. ANY LIABILITY SHALL BE LIMITED TO REPLACEMENT OF DEFECTIVE PARTS. SuperDroid Robots, Inc. is further not responsible for any personal damages, including, but not limited to bodily and health damages resulting from any use of our products.
SuperDroid Robots, Inc. makes no representations as to the fitness of its products for specific uses. ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS HEREBY EXCLUDED.
Agreements shall be construed in accordance with the laws of the State of North Carolina, and the rights and obligations created hereby shall be governed by the laws of North Carolina.
In the event a dispute or controversy arises, such dispute or controversy (including claims of default) shall be brought in the courts of Wake County, North Carolina and the plaintiff hereby agrees to this choice of venue.
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There are inherent dangers in the use of any software available for downloading on the Internet, and SuperDroidRobots.com cautions you to make sure that you completely understand the potential risks before downloading any of the software, font files or script files. You are solely responsible for adequate protection and backup of the data and equipment used in connection with any of the Software, and SuperDroidRobots.com will not be liable for any damages that you may suffer in connection with downloading, using, modifying or distributing any of the Software.
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